Get to Know Our Shipping & Receiving Department!

The Shipping & Receiving Department at Dadee Manufacturing has a very important job—safeguarding our incoming and outgoing products, and every component that goes into designing and building our units. As a team, everyone in the department maintains a constant knowledge of where items are in the shipping and receiving process; however, with something as dynamic as shipping and receiving, it’s important to continuously look for ways to improve quality control as well. That’s one of the department’s goals in 2018 and always.

What’s Shipping & What’s Receiving?

So, what’s being shipped and what’s being received at Dadee Manufacturing, you ask? Receiving includes all vendor deliveries for both regular parts and refurbished parts, raw materials, and items being sent to and returning from powder coat, as well as any other associated items involved in the manufacture, service, maintenance of Dadee products. Shipping includes all parts sales shipments, warranty shipments, and powder coat items sent offsite.

By funneling all incoming and outgoing items through one point of entry and exit, the Shipping & Receiving Department can maintain more control and visibility. There are designated areas for all outgoing shipments, and part of the Dadee process requires that all incoming shipments be handled within an eight-hour business day. This means the shipments are verified, received, and put away in their correct locations within this timeframe.

Meet the Team

Our Shipping & Receiving Department is comprised of four hardworking individuals. Sam Sandoval, who’s been with Dadee Manufacturing for over a year, handles data entry, making sure our incoming shipment counts and locations are accurately entered into our system. Her knowledge of the Dadee operating system is a tremendous help to the department. Tommy Jackmon and Henry Montoya are material handlers. Their responsibilities include loading and unloading shipments, verifying the counts and part numbers of incoming shipments, making sure all parts are put away in their proper locations, and keeping the Weld Department stocked with materials they need.

The department is led by Michael McElwain, our shipping and receiving manager. He started in the Parts Department before being promoted to Dadee’s management team. He has embraced the opportunity to take the reigns in Shipping & Receiving, and provide a single point of accountability for all the items arriving and leaving our facility.

Maintaining Wear Bars for Maximum Product Life

On the Scorpion ASL, maintaining the body rail “wear bars” is imperative for lasting product life with minimal repair. Regarding wear bar maintenance, this maintenance reminder specifically pertains to the V-Rollers that travel on the rail itself. The V-Rollers should always be torqued to 100 foot-pounds and balanced properly on the “V” shaped section of the bar for optimal performance. The photos accompanying this article show how the V-Rollers look on a new Scorpion ASL unit.

Signs of Wear on the Body Rail

Looking for and properly identifying signs of wear on the body rail, and taking appropriate repair and/or replacement steps, will prolong the life of your Scorpion ASL and its component parts. Signs of wear include:

  • V-Rollers rubbing on the side of the hopper walls
  • The V-Roller guide plates will need to be replaced when properly adjusted rollers with, no bearing wear, are touching the hopper sides in normal operation of the packer.
  • Dullness at the top of the body rail
How the V-Rollers should look on the Body Rail “Wear Bar”

When there is uneven wear on the body rail, the bottom body rail will often be as sharp as a razor blade (so be careful!), and will either need to be switched out from the top rail, with a new rail replacing the top rail (this can be a cost-effective option), or both body rails will need to be changed. It is also essential to check both curbside and street-side body rails, ensuring balance in each.

Our Goal is to Help You Get More Life from Your Scorpion

We at Dadee Manufacturing are dedicated to helping our customers and dealers properly maintain Scorpion units to ensure longevity. Maintenance is one of the most important factors when you tally up cost of ownership, and lack of maintenance in both the V-Rollers and body rails can contribute to stress in the hopper area, which can lead to cracking and an increase in wear on the packer slides. (Both much bigger issues than replacing body rails.) If you have questions about maintaining your Scorpion ASL unit, please contact us. Our service department is here to help you.

Stay Current with Dadee Updates & Technical Bulletins

Dadee Manufacturing periodically releases bulletins to give our customers a quick overview of a service or product we offer. Generally, our updates and bulletins supplement or expand on information found in our manuals, and are not a rehash of information already provided or available. For this reason, it’s important to take note of our bulletins, review the information provided, and determine if and how it’s relevant to you and your unit.

Service Bulletins vs. Technical Bulletins

The two types of bulletins you’ll receive from Dadee Manufacturing are Service Bulletins and Technical Bulletins. Service Bulletins are critical because they give information regarding products currently being used in the field. The relevant issue can range from a part number change to any service or maintenance required for a unit. On the other hand, Technical Bulletins are new to Dadee, and are intended to showcase our products. They will provide technical specifications for our products, as well as their benefits.

Check Out Our Most Recent Service Bulletin

Our most recent Service Bulletin details the requirements for replacing the hopper wear plates on our units. You’ll find the part numbers for the new AR500 wear bars, as well as the estimated labor for the replacement upgrades. We intend for this information to be used to assess any potential costs and downtime you can expect from having this service done, so you can plan for the upgrade when it’s most convenient for you.

Meet Elliott Equipment, Dadee’s New Partner & Dealer

Dadee Manufacturing is happy and proud to announce we are partnering with Elliott Equipment Company to expand the Dadee product line into the Midwest. Elliott Equipment will carry our complete line-up, including the Dadee Scorpion, the Dadee Scorpion Full Eject, and the Dadee Mantis, and provide sales and service to clients in Iowa, Nebraska, Kansas, Missouri, and Illinois. Both Dadee Manufacturing and Elliott Equipment believe customer service is paramount to the business environment, which makes us a great match. Plus, Elliott Equipment is a true specialist in the refuse industry with an awesome reputation—we believe our future is very bright, indeed, with a partner like Elliott.

More on Elliott Equipment

Founded in Fairfield, Iowa in 1970, Elliott Equipment Company has been an innovator in the municipal equipment industry for over 45 years, designing, building, and distributing unique and effective waste removal products. Today Elliott carries garbage trucks, street sweepers, sewer equipment, and more, ranking as the #1 dealer in the country for several manufacturers, and earning numerous awards for sales volume and service centers. They have a fully staffed company and well-trained sales team ready to bring the Dadee product line to their territories, as well as five full-service facilities in Davenport, Des Moines, Kansas City, Lincoln, and Denver equipped to take great care of our customers and demonstrate impactful service after the sale. Learn more about Elliott Equipment Company here.

Bringing Dadee Manufacturing & Elliott Equipment Together

Dadee Manufacturing and Elliott Equipment connected when Joel Brown, Dadee’s National Sales Director, met Gene Elliott, President of Elliott Equipment Company, after a recent bid. The customer chose Dadee’s Scorpion model over a unit Elliott had submitted for the bid, and rather than continuing to compete, Dadee and Elliott saw the potential for a partnership. Joel flew to Des Moines to discuss the possibility with Gene, and, a week later, Gene flew down to Phoenix to visit the Dadee facility. With similar objectives and values, it didn’t take long to see we’d be a great fit.

New Horizons in the New Year!

We’re very excited to introduce our product line to the team at Elliott Equipment Company and the Midwestern market. Elliott’s proven ability to service customers and the historical relationships the company has built over decades will bring immediate impact to Dadee’s production. In turn, we’re confident the units we deliver will impress Elliott’s customers and serve them well. We can’t wait to make even more people’s jobs easier!

Evaluating Vendors to Get the Best Parts in the Industry

At Dadee Manufacturing, our goal is to procure the best materials and products in the industry to build our equipment. To do so, we not only peruse the booklets, business cards, and literature sent to us by vendors, we actively seek out companies that provide the parts we need. After researching all relevant part information, pricing, price breaks (if needed), availability, and lead times (and ensuring our standards are met), we obtain a sample and/or specifications, which are sent to our Engineering Department for review.

If the Engineering Department approves a part, we submit a Part Number Request Form with part information to be entered in our system, and send the Accounting Department vendor information. We’re also thorough with our forms, sending out tax forms, resale forms, credit applications, etc. to be approved and signed. If the Engineering Department does not approve a part, we let the vendor know the reason for refusal.

Communicating with Vendors during the Purchasing Process

We generally send purchase orders via email or verbally over the phone, and request vendors to confirm orders, pricing, ETA dates, tracking numbers, and any other relevant information. Most of our vendors send a confirmation to us immediately, while some simply let us know they’ve received the order. During and after the purchasing process, communicating with vendors is very important to make sure orders have been processed and delivered. Most times, we state our parameters for shipping dates and/or shipping methods on our purchase orders; however, communication gets critical when we have an urgent need or when shipment is delayed for any reason, such as when a part is out of stock.

Because clear and constant communication with vendors is so important to ensuring our departments have the materials and parts they need, Dadee Manufacturing is implementing processes internally to enhance communication lines between vendors and our Purchasing Department. We strive to provide vendors with assistance, pertinent information, and anything else they need as quickly as possible.

If you have questions or concerns about vendor communications, please let us know. We’d be happy to address your needs.

Robotic Welding & Other Future Improvements at Dadee Manufacturing

At Dadee Manufacturing, we’re always looking for ways to improve our processes and our service. One important development we have in the works is robotic welding. Robotic welding employs the use of fully-automated, mechanized, and programmable tools (i.e. robots) to perform welding and handle the parts as well. Automating the welding process maximizes accuracy, simplicity, and speed, while creating a safer working environment. Through robotic welding, we will also improve our precision, consistency, and quality, and reduce the overall cycle time.

Getting a high-quality product out the door as quickly as possible ensures Dadee Manufacturing will remain a premier manufacturing company operating on the cutting edge of current technology. Reduced cycle time decreases lead times for finished product, allowing for a faster return on investment—a goal we and our customers all strive to achieve.

Expanding & Upgrading Our Facility

We also have plans to expand and upgrade our service facility, such as increasing the number of bays and bringing on new personnel, in addition to paving, striping, and revamping our meeting and lunch areas. Other process improvements include trading in our old forklift for a newer model (good-bye “Big Blue,” hello “Big Red”), purchasing our own air compressor for the Assembly Department, relocating our hose-connex, and designing and building storage racks for powder coated products that minimize scratches and damage.

Get to Know Our Sales Department!

The Sales Department at Dadee Manufacturing handles all contact with existing and new customers with the goal of engaging current and future clients in the technical product sale of Dadee’s waste and recycling refuse equipment. Our Sales Department personnel are very knowledgeable, and advise customers on industry best use practices, while managing customer contracts and responding to solicitations and requests for proposals. Among its most important roles, the Sales Department works directly with municipal fleet managers and municipal solid waste managers across the country to coordinate the procurement of refuse equipment.

Our Sales Department is also responsible for:

  • Operator training
  • Explaining features and benefits of the Scorpion, Scorpion Full Eject, and Mantis product lines
  • Sending out ownership and warranty registrations
  • Coordinating delivery of equipment
  • Negotiating contracts
  • Managing the company dealer network
  • Sales training for the dealer network
  • Managing the company customer relationship management system
  • Developing and marketing company marketing materials
  • Attending industry tradeshows to engage current and future customers
  • Maintaining industry knowledge

Meet the Sales Team

Our sales team is comprised of four hardworking individuals: Derek Gilliland, Regional Sales Manager, who manages sales and dealer activity in Arizona, New Mexico, Utah, and California; Chris Azimi, Sales and Marketing Coordinator, who is responsible for order flow, equipment check-in, and scheduling delivery of completed trucks; Jaccob Dalton, Sales Engineering Associate, who oversees our company product service manuals, serves as liaison between the Engineering Department and the Sales Department, and reviews sales orders and bid specifications for compliance; and Joel Brown, who leads the team as National Sales Director.

The Sales Department is always busy and constantly on the move; however, the last seven months have been exceptionally fast-paced as we’ve visited our dealer and municipal partners across the country. The team has logged 70,000 airline and travel miles! Our customers and dealer partners are the most important and valuable part of Dadee Manufacturing, and providing meaningful engagement and support has made our company what it is today, so the expenditure of time and travel is well worth the effort.

“Our Technicians Absolutely Love These Trucks”

On a recent visit with a customer who has chosen to move their entire refuse fleet to the Dadee Scorpion product line, our Sales Department received this awesome review: “Our technicians absolutely love these trucks! They have given us more free time to do other things. I wish your company could build other types of equipment.” What a fantastic compliment—thank you!

Creating More Durable Wear Bars to Reduce Unit Downtime

Dadee Manufacturing recently undertook a project to determine the effects of replacing our AR400 wear bars with a more durable AR500 material. The material properties of AR500 make it structurally harder than AR400, which by all indicators will increase the overall durability and lifespan of the wear bars. Our goal with this study and improvement is to reduce unit downtime for our customers because the harder material will increase change intervals. We’re happy to report the AR500 wear bars have been used on a few units currently in the field, and the results have all been positive.

The How, What & Why of Wear Bars

On Dadee units, the wear bar strips are located above and under the packer sliders. As the packer sliders move back and forth, the wear bars serve as tracks, and provide a layer of protection for the body. The wear bars are designed to gradually wear out over time, so they must be replaced after a variable amount of use. There is a direct correlation between customer use and wear because the wear bars, by design, wear down after every use. The frequency of replacement will go up depending on how frequently the unit is used.

The new AR500 material will extend the use of the wear bars, and prolong replacement intervals to the benefit of our customers. By reducing the number of occasions that a unit needs servicing, our customers will also avoid the downtime that may be experienced as a result.

Other Improvements Related Wear

In addition to updating the material we use for the wear bars, we’re redesigning the packer slider to increase the length of the track. Lengthening the track will provide additional structural support to the packer when the packer is fully retracted, which will in turn limit any cantilever effect. This additional redesign will result in more evenly distributed wear along the wear bars. All these innovations would not be possible without the feedback we receive from our customers and the effort and creativity of our team members. Thank you for helping Dadee Manufacturing continue to improve!

Come to Our Open House & See Us in Action!

Dadee Manufacturing is hosting a Team Member Appreciation Open House on December 9, 2017. Our family, friends, vendors, dealers, and customers are all invited to see us in action and to have some fun! We will have bounce houses for the kids, and one of our vendors is bringing mini-race cars that both adults and children can drive through a track we’re going to set up in our facility. Food will be catered to keep everyone’s energy up and bellies full.

What’s Mom or Dad Do All Day? Find Out!

During the open house, family and friends will be able to walk around and see how each of our team members and departments are instrumental in the fabrication, installation, and service of Dadee’s units, such as:

  • The Welding Department, working to fabricate the truck hopper
  • The Assembly Department, where the truck chassis is mated with the hopper, and where all the electrical and hydraulic systems are assembled and installed as well
  • The Service Department, repairing trucks and doing the warranty work
  • The Parts Department, which contributes to all our departments by ordering and stocking every item that goes into the assembly and service of our units

See the Process & the End-Product

We also hope to see our vendors and dealers at the open house, so we can show how the products we buy become the end-product we sell to our customers. And speaking of our customers, many don’t realize all the steps our units go through before the final product is complete and delivered. Our open house is a great opportunity to bridge that gap! You can meet our team members who work behind the scenes, and even donate an item for our team member raffle, which will take place at the open house. It’s always fun to watch people win the items your company has donated.

For more information about attending our Team Member Appreciation Open House, please contact us. We can’t wait to see you there!

Expect Clear & Frequent Communication When Getting Your Unit Serviced

At Dadee Manufacturing, we continually service units we manufacture, handling maintenance items such as hydraulics, valves, pumps, worn body elements, and body electrical components. To ensure a successful service experience, we emphasize clear, convenient, and frequent communication with customers. Here’s a little more about what to expect while your unit is being serviced, from inspection to delivery.

The Inspection, Evaluation & Troubleshooting Process

In a nutshell, the inspection process involves a visual inspection, function testing, cycling, a thorough walkthrough around the unit, and electrical diagnostics. The step-by-step evaluation and troubleshooting procedure is as follows:

  1. When a unit arrives on site, it is generally accompanied by a Customer Work Order or an email with instructions for necessary repairs or requested services. Based on this information, a Service Writer creates a Dadee Work Order with a summary of requested repairs and services for our evaluation of the unit.
  2. Then our Service Manager and Lead Technician will do an assessment of the unit, including a visual walkaround looking for hydraulic issues, structural issues, electrical issues, and safety issues. The unit will undergo an operate/cycle/function test to get the best and most accurate diagnosis for necessary repairs.
  3. The information gathered is evaluated by the Service Manager and Service Writer, and, if the unit is still within its warranty limitations, they will involve the Warranty Department to evaluate and issue proper warranty documentation to prepare a quote for repairs. The inspection of warranted parts will include proper preventive maintenance, proper lubrication, defective parts, improper installation, and premature wear.
  4. Service bulletin items are addressed immediately, including notifications to customers, repairs completed, and electronic documentation for tracking purposes for customers and Dadee’s future reference.
  5. A quote is drawn up and sent to the customer for review and approval.
  6. Once we obtain approval, repair begins.

Electronic Communication = Easy Communication

For ease and convenience, all our customer communication is done electronically via email. After a unit is diagnosed, and we have a quote, the Service Writer sends the quote via email. Our customer gives approval via email and repairs begin. If any additional repairs or parts are needed, the Service Writer is notified, and the quote is adjusted. We contact our customer and send the newly-adjusted quote for approval.

We have also implemented a daily communication with our customers in the form of a spreadsheet with details including the unit number, arrival date, status, ETC (estimated time of completion), date in shop, pick-up date, and a brief description of work being performed. This tracker, referenced as the “Dadee Daily Service Center Unit Tracker,” is sent to all customers who have units in for repairs. There is a space at the bottom of the form where notes can be added when we have any information that needs to be communicated regarding the repair. These daily updates are sent to each customer’s dedicated contact list of personnel in case of different work shifts or time-off, so everyone has the information at their fingertips.

Completing Service & Reuniting Units with Their Owners

After repairs are complete, every unit is washed and sent through the “QC” Quality Control line. Our QC Technician has a checklist of all items that need to be reviewed with a visual check and function check. Each unit is then cycled to ensure proper operation of all repaired and related components. Once successfully completed, the checklist is given to the Service Writer who contacts the customer with the good news that the unit is ready to be picked up or delivered. All our customers have different modes and means of transportation—some pick up their own units, and some arrange their own third-party transport. Others ask us to arrange for a third-party transport, and we bill appropriately for that service.

If you have questions about Service Department Communications, please let us know. Our goal is for the service process to be as transparent, straightforward, and painless for everyone involved as possible.